Senior Administrator - Cisco Contact Center

HCLTech·Chennai

Pay not statedMid levelFull-time

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About the role

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.

What you'll do

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident

What you need

Escalation handling
Root cause analysis
ITIL
SOP writing
Any graduate

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