Senior Administrator - Citrix Cloud

About the role

The Sr. Citrix Cloud Administrator plays a critical role in delivering advanced technical support and operations for Citrix Cloud environments. This position is essential for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure operational excellence.

What you'll do

• Provide Advanced Troubleshooting And Root Cause Analysis For Complex Incidents In Citrix Cloud Environments
• Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Minimal Downtime And Effective Incident Management
• Develop And Manage Knowledge Base Articles To Facilitate Efficient Problem Resolution And Contribute To Continuous Improvement Initiatives
• Conduct Training Sessions And Coaching For Analysts, Fostering A Culture Of Learning And Knowledge Sharing Within The Support Team
• Monitor And Mitigate Security Threats Within Citrix Cloud, Ensuring Compliance With Company Policies And Regulatory Standards While Maintaining A High Customer…

What you need

• Troubleshooting
• Root cause analysis
• Any graduate