Senior Administrator - English, Arabic, Microsoft Windows

About the role

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

What you'll do

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
• Route problems to internal 2nd and 3rd level IT support staff
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Administer and provide User account provisioning
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\'s. . Responds to telephone…

What you need

• Windows
• Active Directory
• Ticketing tools
• MS Office
• MS Project
• Hardware
• Any graduate

Good to have

• PowerPoint
• SOP writing