Senior Administrator - English, French, Microsoft Windows

About the role

This role delivers advanced technical support for Windows environments, utilizing both French and English language proficiency to resolve complex issues escalated by analysts. The position focuses on diagnosing root causes, implementing effective solutions, and ensuring customer satisfaction while upholding organizational quality and security standards.

What you'll do

• Deliver advanced technical support by troubleshooting and resolving complex issues in Windows environments
• Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities
• Maintain and update knowledge base documentation in both French and English to facilitate effective issue resolution and ongoing learning within the support team
• Coach and mentor analysts and new team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools
• Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture

What you need

• Windows
• Root cause analysis
• Troubleshooting
• Any graduate

Good to have

• Windows Server
• ITIL