Senior Administrator - Microsoft 365 Administration

About the role

Responsible for the administration, operational stability, and continuous improvement of Microsoft 365 services. Acts as an L2/L3 technical expert for Microsoft 365 technologies, driving incident resolution, troubleshooting complex issues, mentoring support teams, and ensuring service excellence, security, and compliance.

What you'll do

• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
• Provide technical leadership for complex incidents, perform root cause analysis, and implement corrective and preventive actions
• Manage escalations from L1 teams and ensure timely resolution of service disruptions
• Execute tenant administration activities, including identity management, security controls, license administration, mail flow management, and compliance support
• Develop and maintain operational documentation, SOPs, KB articles, and technical runbooks

What you need

• 5–8 yrs of experience
• Office 365
• ITIL
• Troubleshooting
• Root cause analysis
• Azure
• PowerShell
• Any graduate

Good to have

• Intune
• SOP writing