Senior Administrator - English, French, Microsoft Windows

About the role

We are seeking an experienced IT Operations Reporting Lead with 5–6 years of experience in IT operations reporting, service management, and data analysis. The role will be responsible for managing and delivering accurate, timely, and insightful operational reports covering SLA/KPI performance, incidents, service requests, availability, capacity, productivity, and other key service metrics.

What you'll do

• Lead the preparation and delivery of daily, weekly, and monthly IT operations reports, covering SLA/KPI performance, incidents, service requests, availability
• Develop and maintain dashboards and management reports using Power BI and advanced Microsoft Excel, ensuring accuracy, consistency, and timely delivery
• Analyze operational data to identify trends, recurring issues, performance gaps, and improvement opportunities
• Own reporting governance, including data validation, report standardization, metric definitions, and quality checks across different IT service areas
• Collaborate with Service Desk, Infrastructure, Application, and Service Delivery teams to gather reporting requirements and ensure relevant operational metrics are…

What you need

• 5–6 yrs of experience
• Windows
• ServiceNow
• ITIL
• Power BI
• Power Query
• MIS reporting
• Any graduate

Good to have

• Performance management
• Data visualisation
• DAX