Senior Administrator - IBM MQ, IIB(ACE), RabbitMQ

About the role

The Sr Administrator in Support & Operations plays a pivotal role in delivering advanced technical support for IBM MQ and IIB (ACE) systems. This position is essential for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.

What you'll do

• Provide Advanced Technical Support By Troubleshooting Complex Incidents With Ibm Mq And Iib (Ace)
• Perform Root Cause Analysis On Escalated Incidents, Documenting Findings And Action Plans To Prevent Recurrence And Improve Support Processes
• Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Robust Security Posture
• Contribute To Knowledge Base Management By Creating And Updating Documentation, Facilitating Training Sessions For New Team Members
• Enhance Customer Experience By Focusing On First Call Resolution, Minimizing Rejected Resolutions

What you need

• RabbitMQ
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• ITIL