Senior Administrator - Oracle Identity Manager,Compliance Remediation

About the role

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Delivering Support Services For Oracle Identity Manager And Vapt
• Provide Technical Guidance For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security…
• Engage In Knowledge Base Updates And Management, Delivering Training And Coaching To New Analysts To Foster A Knowledgeable Support Environment
• Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security…
• Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats

What you need

• Compliance
• Vulnerability assessment
• Root cause analysis
• Penetration testing
• Any graduate

Good to have

• CEH