Senior Administrator - XenDesktop

About the role

The Sr. XenDesktop Administrator plays a crucial role in providing advanced technical support and operations management. This role focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions. The position significantly contributes to enhancing customer satisfaction and maintaining the organization’s operational integrity.

What you'll do

• Provide Advanced Technical Support For Complex Incidents Related To Xendesktop
• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Support Operations And Ensuring Compliance With Best Practices
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Hires
• Ensure A Positive Customer Experience By Achieving High Rates Of First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases

What you need

• Root cause analysis
• Troubleshooting
• Any graduate

Good to have

• ITIL