Senior Analyst - Billing/Invoicing Lead to cash

About the role

Responsible for maintaining accurate records of all billing transactions. This includes updating customer accounts, processing payments, and generating reports on billing activities.

What you'll do

• Answer customer's queries via customer calls, emails, chat
• Resolve customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation
• Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry
• Process account receivable related to finance functions as required
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics

What you need

• Billing
• Collections
• B.Com or BBA