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Senior Analyst(Del Ops (Non-Voice))

HCLTech·Noida

Pay not stated2–5 yrsFull-time
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About the role

Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Actively participate in job related training. Complete assigned project responsibilities.

What you'll do

  • Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
  • Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications
  • Resolve customer service issues and skillfully manage complex customer service problems
  • Maintain individual performance related to SLA's

What you need

  • 2–5 yrs of experience
  • CRM
  • Customer service
  • Any graduate

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