Senior Analyst - English, Arabic, Microsoft Windows

About the role

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

What you'll do

• Providing, Phone, email and chat support to end…
• Documenting the issue, resolution and maintaining the…
• Creating and maintaining the knowledgebase about the issues that they are…
• Responds to telephone calls, email, instant messages, and assigned tickets from users
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and…

What you need

• Windows
• Hardware
• Active Directory
• Chat support
• ServiceNow
• MS Office
• Any graduate

Good to have

• ITIL
• SOP writing