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Senior Analyst - English, Arabic, Microsoft Windows

HCLTech·Noida

Pay not statedMid levelFull-time
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About the role

Service Desk Queue Management & End-to-End (E2E) Incident Management Service Desk Queue Management & End-to-End (E2E) Incident Management Service Desk Queue Management & End-to-End (E2E) Incident Management Service Desk Queue Management & End-to-End (E2E) Incident Management

What you'll do

  • Monitor incident, service request, and escalation queues
  • Prioritize tickets based on impact, urgency, and business criticality
  • Ensure tickets are assigned to appropriate resolver groups
  • Identify and address ticket backlogs
  • Monitor aging tickets and take corrective actions. End-to-End Incident Management

What you need

  • Windows
  • Power BI
  • Dashboarding
  • Excel
  • ServiceNow
  • Any graduate

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