Senior Analyst - English, Arabic, Microsoft Windows

About the role

Senior Analyst - English, Arabic, Microsoft Windows at HCLTech. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

What you'll do

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development

What you need

• Windows
• Excel
• Active Directory
• MS Project
• Chat support
• Ticketing tools
• Any graduate

Good to have

• ServiceNow
• PowerPoint
• SOP writing