Senior Application Support Engineer – AI Products & Agents

About the role

Senior Application Support Engineer – Operations, Reliability & AI Platforms As a Senior Application Support Engineer – Operations, Reliability & AI Platforms , you will provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries.

What you'll do

• Provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries
• Troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security
• Monitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar
• Maintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions
• Support deployment activities, including post-release validation and rollback procedures

What you need

• 4–6 yrs of experience
• Troubleshooting
• AWS
• LLMs
• CI/CD
• Azure
• Terraform
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Kubernetes
• Prompt engineering
• Operational risk
• Jenkins
• Git
• Docker