Senior Associate | Business Analyst | Hyderabad | Engineering as a Service/ Operate

About the role

As a prospective candidate, you should possess: Capability to think both strategically (end-to-end experience) and tactically (detailed design refinement). Experience engaging with customers, frontline staff, and stakeholders to inform design decisions. Proficiency using design tools such as Figma to create and refine experiences.

What you'll do

• Design intuitive employee tools and engaging customer-facing digital experiences, ensuring consistency and quality across all touchpoints
• Collaborate with cross-functional teams including shop floor, operations, product, technology, and leadership to drive design outcomes
• Use visual thinking tools such as journey maps, service blueprints, and frameworks to clarify complex problems and align stakeholders
• Translate ideas into concepts, prototypes, and designs, iterating based on user feedback and real-world insights
• Contribute to product roadmaps, service strategies, and internal tools by providing strong design input in planning and decision-making

What you need

• 6–11 yrs of experience
• Prototyping
• Figma
• B.Sc or B.Tech or B.E. or BCA