Senior Associate

About the role

Senior Associate at Cogneesol. Operational Management.

What you'll do

• Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards
• Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media
• Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution
• Accurately document all customer interactions using CRM or ticketing systems
• Escalate unresolved issues to the appropriate departments or supervisors

What you need

• 2–3 yrs of experience
• CRM
• Customer service
• Communication
• MS Office
• Any graduate

What you get

• ₹4.5 L–₹7 L a year