Senior Associate – Service Delivery

About the role

Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment . Troubleshoot escalated issues and help L1 support team to resolve end user’s trouble tickets. Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed.

What you'll do

• Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment
• Troubleshoot escalated issues and help L1 support team to resolve end user’s trouble tickets
• Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed
• Maintain ticket updates for all reported incidents
• Troubleshooting of Antivirus issues such as virus outbreaks, virus definition issues etc

What you need

• 8–14 yrs of experience
• Ticketing tools
• Office 365
• Azure
• Email support
• Communication
• Customer service
• B.Tech or B.E. or B.Sc or BCA