Senior Business Apps Support Analyst (Senior)

About the role

The Senior Business Applications Support Analyst is a key member of the Business Applications and Data Support team, responsible for the reliable day-to-day operation and continual improvement of business-critical applications.

What you'll do

• Senior application support and escalation
• Act as the senior escalation point for complex, high-impact, recurring or ageing incidents and service requests across the supported application portfolio
• Lead structured diagnosis, coordinate technical and supplier input, maintain clear ownership and drive issues through recovery, validation and closure
• Provide expert guidance to analysts, review proposed resolutions and ensure escalations include complete evidence, impact assessment and troubleshooting history
• Application operations and administration

What you need

• 3–5 yrs of experience
• CRM
• Escalation handling
• SQL
• Root cause analysis
• VBA
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• ERP
• Microsoft Dynamics
• .NET
• PowerShell
• SQL Server