Senior Consultant-Tax - LBS - Application Management Services (AMS)- Hyderabad/Bengaluru/Gurugram/Pune/Mumbai

About the role

Senior Consultant (Project Support) – Application Management Service (AMS) The need for ongoing support and optimization of legal technology solutions is more critical than ever, empowering legal departments to maximize the value of their investments and ensure continuous improvement in service delivery.

What you'll do

• Be instrumental in providing exceptional support and driving ongoing enhancements for our clients’ mission-critical applications
• Collaborate with cross-functional teams to resolve incidents, address service requests, and proactively identify opportunities for process optimization
• Your responsibilities will include troubleshooting technical issues, managing client communications, and ensuring service level agreements (SLAs) are met or exceeded
• Serve as a primary point of contact for clients, building strong relationships and understanding their business needs, gaps in the current delivered system
• Effectively coordinate weekly governance calls with clients, providing timely status reports/dashboards on incidents, enhancements, and/or upgrades

What you need

• 4–7 yrs of experience
• CRM
• Test cases
• Root cause analysis
• Compliance
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Six Sigma
• ITIL