Senior CSA

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with
• Document customer interactions, concerns, and resolutions in the system as per process guidelines
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined

What you need

• 0–3 years in customer support & success
• MS Office
• Communication
• Upselling
• Cross-selling
• Voice process
• SAP
• Class 12