Senior CSM - Gurgaon

About the role

A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

What you'll do

• Lead Generation: Generate x CSQLs per quarter
• Identify opportunities for cross-selling or upselling
• Create ROI for customer contract renewals and growth
• Collaborate on contract drafting for renewals. Operational Excellence and Team Leadership: Ensure continuous improvement in Operational Excellence & lead large teams for…
• Customer Advocacy and Referenceability: Achieve the customer reference ability target. Maintain the highest level of customer advocacy and satisfaction

What you need

• Cross-selling
• Upselling
• Field sales
• Learning and development
• Go-to-market
• Lead generation
• Any graduate

Good to have

• SOP writing
• Customer success