Senior Customer Custodian - Quality Management Customer

About the role

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

What you'll do

• Manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer…
• Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
• Monitor the customer perception and define appropriate actions for customer satisfaction
• Conduct PHA/Line walk for new customer projects
• Evaluate and manage customer requirements post approval and implement the same through plant quality

What you need

• 2–7 yrs of experience
• Power BI
• Escalation handling
• B.Tech or B.E.