Senior Customer Relationship Executive

About the role

As a Senior Customer Relationship Executive, you will play a crucial role in maintaining and enhancing our company's reputation and customer base. Your primary focus will be on building strong relationships with our clients, understanding their needs, and delivering exceptional service. You will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction.

What you'll do

• Play a crucial role in maintaining and enhancing our company's reputation and customer base
• Be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction
• Act as the primary point of contact for assigned customers, ensuring prompt and efficient communication
• Handle customer inquiries, complaints, and feedback, providing timely and effective resolutions
• Maintain and update customer records, ensuring accurate and up-to-date information

What you need

• 20–30 yrs of experience
• CRM
• MS Office
• Sales
• Upselling
• Cross-selling
• Communication
• BBA