Senior Customer Relationship Executive

About the role

As a Senior Customer Relationship Executive, you will play a vital role in ensuring our customers receive the highest level of service and support. You will lead a team of Customer Care Executives, providing guidance, training, and mentorship to ensure consistent and effective customer interactions. Your expertise will be instrumental in driving customer satisfaction, loyalty, and retention.

What you'll do

• Play a vital role in ensuring our customers receive the highest level of service and support
• Lead a team of Customer Care Executives, providing guidance, training, and mentorship to ensure consistent and effective customer interactions
• Lead and manage a team of Customer Care Executives, providing effective leadership and mentorship
• Handle complex customer inquiries and complaints, ensuring timely and satisfactory resolutions
• Develop and implement strategies to enhance customer satisfaction and loyalty

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate