Senior Customer Relationship Executive

About the role

As the Senior Customer Relationship Executive, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their satisfaction. Your role is crucial in maintaining a positive brand image and driving business growth. You will lead a team of customer service professionals, mentoring and guiding them to deliver exceptional service.

What you'll do

• Be the primary point of contact for our valued customers, fostering strong relationships and ensuring their satisfaction
• Lead a team of customer service professionals, mentoring and guiding them to deliver exceptional service
• Act as the primary point of contact for customers, handling inquiries, and providing timely responses
• Lead and mentor a team of customer service representatives, ensuring high-quality service delivery
• Develop and implement strategies to enhance customer satisfaction and loyalty

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA