Senior Customer Success Architect

About the role

By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

What you'll do

• Serve as a trusted technical hand-on operator for our customers
• Run deep-dive investigations into data discrepancies and recommend action plan
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
• Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack

What you need

• 5–9 yrs of experience
• Customer success
• Customer service
• Snowflake
• BigQuery
• Instrumentation
• Sales
• Any graduate

Good to have

• SQL
• iOS
• REST APIs
• JavaScript
• Java
• Python

What you get

• Up to ₹1.9 L a year