Senior Customer Success Engineer I

About the role

We are looking for a Senior Customer Success Engineer SME with a minimum 5 years of experience and deep expertise in Kubernetes, AI/ML workloads, and GPU infrastructure who is passionate about helping our customers scale and innovate with cutting-edge technologies. As a Senior Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.

What you'll do

• Act as a technical subject matter expert (SME) for Kubernetes, AI/ML workloads, and GPU-backed infrastructure
• Troubleshoot and resolve advanced support cases related to orchestration, performance tuning, container networking, and GPU-based compute
• Engage directly with our strategic and high-value customers via tickets, Slack, email, and live sessions
• Partner with Engineering and Product teams to provide feedback on platform usability, bugs, and customer needs
• Help shape internal runbooks, SOPs, and documentation to scale AI/ML and GPU-related support

What you need

• 5–9 yrs of experience
• Customer success
• Machine learning
• Sales
• Kubernetes
• MLOps
• SOP writing
• Any graduate

Good to have

• Root cause analysis
• Shell scripting
• Compensation and benefits
• TensorFlow
• PyTorch
• Linux