Senior Customer Success Manager -BFSI

About the role

As a Senior Customer Success Manager , you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit at Truecaller.

What you'll do

• Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle
• Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction
• Good at understanding product feedback from customers and working with the product team for evaluation and action
• Co-own with the Sales team to identify opportunities for sales upgrades and cross sells
• Grow accounts by proactively identifying expansion opportunities and creating measurable value within the client's ecosystem

What you need

• 8–14 yrs of experience
• Customer success
• Sales
• Communication
• Any graduate

Good to have

• CRM
• Salesforce