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Senior Customer Support Executive System Admin

Netcore Cloud·Bengaluru

Pay not stated1–2 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Are you a true customer advocate and their trusted advisor? Are you obsessed about ensuring customers get the best out of the technology? Do you enjoy helping customers to optimally use the product? Then this is the Help customers with all tech challenges faced while using the product. Responsible for getting the issues raised addressed to the core, and

What you'll do

  • Help customers with all tech challenges faced while using the product
  • Responsible for getting the issues raised addressed to the core, and
  • Educating customers to ensure comfort in the usage of product/utility
  • Providing Support to Customers on their Queries
  • Responsible for successful solving of customer tickets and handling chats

What you need

  • 1–2 yrs of experience
  • Customer service
  • Ticketing tools
  • Zendesk
  • Freshdesk
  • Linux
  • HTML
  • B.Tech or B.E.

Good to have

  • CSS
  • JIRA
  • REST APIs
  • Machine learning
  • GCP
  • PowerPoint

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