Senior Customer Support Specialist

About the role

We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical queries and issues.

What you'll do

• Provide advanced technical support to customers via phone, email, or chat
• Diagnose and troubleshoot complex software issues with a focus on rapid resolution
• Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers
• Collaborate with the development team to report and resolve product bugs and malfunctions
• Develop and maintain in-depth product knowledge and expertise

What you need

• 5–9 yrs of experience
• Customer service
• Problem solving
• B.Tech or B.E. or B.Sc or BCA