Senior Customer Value Architect

About the role

The Customer Value Architect (CVA) team sits inside Mixpanel's Revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel.

What you'll do

• Own the onboarding outcome and time-to-value for your accounts, including the most complex accounts in the book: take the handoff from the Account Executive
• Own the overall onboarding program — not just the adoption workstream — for complex accounts: sequence your own activities against the Delivery Engineer's technical…
• Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time, so value can be proven later
• Build and own a structured change-management plan for migration or re-implementation accounts: a stakeholder and impact map (including where a customer's existing…
• Build and maintain a network of champions and evangelists across the account, rather than relying on a single point of contact

What you need

• 6–8 yrs of experience
• Customer success
• LLMs
• Instrumentation
• Communication
• Any graduate