Senior CX Insights Manager, APAC

About the role

Reporting to the Director of CX Insights & Analytics , this leader will transform customer feedback, operational data, and market insights into actionable recommendations that improve the fan experience and influence business strategy. This is a highly visible role that sits at the intersection of Customer Experience, Analytics, Product, Content, Marketing, Subscription, and Customer Support.

What you'll do

• Build a holistic view of the customer journey by integrating feedback, behavioral, operational, and market data
• Develop frameworks to measure customer sentiment, loyalty, satisfaction, effort, and retention drivers across the region
• Identify emerging customer trends, pain points, and opportunities that influence strategic priorities
• Translate complex data into compelling narratives and recommendations that influence decision-making across Product, Marketing, Content, Subscription, Commerce
• Establish scalable mechanisms for surfacing customer insights to stakeholders and leadership

What you need

• 12–22 yrs of experience
• Customer service
• Product marketing
• Communication
• Content marketing
• Any graduate

Good to have

• CRM