Senior Designated Support Engineer

About the role

This is a named-account role, not a general support queue - you'll build lasting relationships and take ownership of complex, large-scale Lustre parallel file system environments from end to end. You'll join a team of 7 experienced engineers, growing by 3 further hires, working alongside deep specialists in Lustre and parallel file systems.

What you'll do

• Serve as a senior technical escalation point for complex customer issues and high-priority incidents
• Troubleshoot and resolve issues related to Lustre parallel file systems and large-scale storage environments
• Work directly with customer administrators and infrastructure teams to diagnose and resolve complex system issues
• Collaborate with engineering teams to improve product quality through customer feedback, root cause analysis, and field insights
• Develop and execute test plans and procedures for system upgrades, maintenance activities, and troubleshooting

What you need

• 7–13 yrs of experience
• Active Directory
• Troubleshooting
• Linux
• Networking
• TCP/IP
• AWS
• Any graduate

Good to have

• Python
• Perl
• Root cause analysis
• Test cases