Senior Developer, NICE CXone Contact Center

About the role

This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

What you'll do

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements
• Build call flow designs that interact with backend systems using application program interfaces (API)
• Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs

What you need

• 6–11 yrs of experience
• Java
• JavaScript
• Python
• C#
• C++
• CRM
• Any graduate

Good to have

• Salesforce