Associate - Digital Product Management
American Express·Gurugram
- Can I apply
- Open to any education · 3–6 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On American Express' site: account needed, ~10–15 min
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About the role
We are seeking a dynamic and results-oriented Sr Digital Product to lead product development of new AI-driven self-service experiences in the voice channel to support Optum Behavioral Health customers. This role will manage the full lifecycle of a specific product or service, from strategy and development to launch and end-of-life.
What you'll do
- Product Strategy & Voice AI Innovation
- Define and execute the product vision, roadmap, and long-term strategy for Conversational AI and Voice Bot solutions
- Identify opportunities to leverage Voice AI, Generative AI, Natural Language Processing (NLP), Speech Recognition
- Conduct market research and competitive analysis to stay current with advancements in voice automation, conversational AI, and customer engagement technologies
- Lead the end-to-end product lifecycle of Voice Bot and Conversational AI products from ideation, business case development, implementation, enhancement, and retirement
What you need
- 4–7 yrs of experience
- Stakeholder management
- Product strategy
- LLMs
- NLP
- Machine learning
- Agile
- Any graduate
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