Senior Enterprise Platform Support Engineer – AI & Cloud

About the role

You will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions. This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers. You will connect system behaviour, observability data, and customer impact to drive root cause resolution.

What you'll do

• Investigate and resolve complex production issues across application, platform, and infrastructure layers
• Analyze logs, metrics, traces, and alerts to identify root causes and system correlations
• Troubleshoot Kubernetes environments, including pods, services, deployments, and networking
• Engage directly with enterprise customers to diagnose and resolve incidents in real time
• Communicate technical findings clearly to both technical and non-technical stakeholders

What you need

• 8–15 yrs of experience
• Troubleshooting
• Networking
• Linux
• Kubernetes
• LLMs
• Root cause analysis
• Any graduate

Good to have

• Terraform
• AWS
• GCP
• Azure
• Helm
• Prometheus