Senior Executive - Customer Support

About the role

TAT (Turn Around Time) to be maintained for Order Processing: 1 working day 100% compliance for all orders processed, in the Screening tool as per ITC procedures All compliance documents (Special Price Approval/ Legal Clearance/ Commercial Workflow/ Amber- Road Screening reports/ International Trade Compliance approvals) to be uploaded and maintained for regulatory purposes.

What you'll do

• Maintain 100% accuracy in order processing
• Review Risk and Opportunities, action plan, in regular intervals and audit the same in the internal/ external audits
• Maintain SCM fulfillment metrics of RDSL/ PDSL (Required date at Service Level/ Promised Date at Service Level) through timely updating of the order Schedule in the ERP

What you need

• 4–5 yrs of experience
• Customer service
• SAP
• Sales
• Salesforce
• ERP
• B.Tech or B.E. or B.Com