Senior Executive

About the role

Senior Executive at EXL. Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes.

What you'll do

• Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes
• Conduct Training Sessions: Facilitate engaging classroom, virtual, and hands-on training programs for new hires and existing employees to ensure effective knowledge…
• Deliver Voice, Accent & Communication Training: Conduct voice and accent training sessions focused on pronunciation, articulation, intonation, grammar, active listening
• Facilitate UK Culture & Customer Service Training: Train employees on UK culture, workplace etiquette, customer behavior, regional nuances
• Evaluate Employee Performance: Assess trainee understanding, knowledge retention, and application through assessments, quizzes, call evaluations

What you need

• 20–30 yrs of experience
• Customer service
• LLMs
• Financial statements
• Communication
• Any graduate