Senior Executive

About the role

We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.

What you'll do

• Fresh Order Fulfilment Coordinate with vendors for fresh medicine orders
• Track medicine availability, dispatch status, and delivery timelines
• Ensure customer promise timelines are monitored and followed
• Renewal & Retention Support Follow up for refill reminders and pending renewals
• Coordinate payment follow-ups with customers/internal teams

What you need

• 3–6 yrs of experience
• Communication
• Escalation handling
• MIS reporting
• Any graduate

Good to have

• Customer service

What you get

• ₹4 L–₹6 L a year