Senior Executive - Market Quality

About the role

The Market Quality Executive is responsible for monitoring and improving product quality in the market by analyzing consumer feedback, managing quality complaints, and ensuring compliance with internal and regulatory standards. This role acts as a bridge between manufacturing, supply chain, and customer-facing teams to uphold brand reputation and drive continuous improvement in product quality across the FMCG portfolio.

What you'll do

• Market Surveillance & Quality Monitoring
• Monitor product quality in the market through retail audits, consumer feedback, and field reports
• Conduct regular market visits to assess product condition, packaging integrity, and shelf-life performance
• Identify trends and potential risks in market quality and escalate issues proactively
• Investigate consumer complaints and coordinate with manufacturing and supply chain teams for root cause analysis

What you need

• 4–6 yrs of experience
• Root cause analysis
• Any graduate