Senior IT Support Engineer

About the role

We are looking for an experienced Senior IT Support Engineer to join our global End User Support team. This role will provide high-quality technical support to our employees and act as an escalation point for more complex technical issues. The successful candidate will have strong hands-on experience supporting enterprise IT environments, excellent troubleshooting skills, and the ability to work collaboratively across a global organisation.

What you'll do

• Work collaboratively with a global team of IT Support Engineers to provide consistent and effective end-user support
• Act as an escalation point for complex technical issues , providing guidance and support to other engineers where required
• Administer and troubleshoot Microsoft 365 , including day-to-day user, application and access-related issues
• Provide technical support for both Windows and macOS devices within an enterprise environment
• Manage and troubleshoot endpoint management solutions, including Microsoft Intune

What you need

• 4–7 yrs of experience
• Troubleshooting
• Hardware
• Office 365
• Windows
• Intune
• ServiceNow
• B.Tech or B.E.

Good to have

• JIRA