Officer
LUPIN·Pune
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On LUPIN's site: account needed, ~10–15 min
Early: posted 4 h ago on their own site
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About the role
Technical Support Specialist III at JIN Johnson Controls. We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.
What you'll do
- Provide technical and application support via phone and email in a professional and timely manner
- Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation
- Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases
- Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary
- Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience
What you need
- 4–9 yrs of experience
- Troubleshooting
- MS Office
- SOP writing
- Salesforce
- BCA or MCA or B.Tech or B.E. or M.Tech or B.Sc
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