Senior Manager - AR

About the role

CEO & COO ⚠ US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠ Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required.

What you'll do

• Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines
• Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO
• Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation
• Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk
• Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart

What you need

• 15–27 yrs of experience
• Reporting
• Six Sigma
• Excel
• Process improvement
• Power BI
• SOP writing
• MBA or BBA

Good to have

• Accounts receivable
• Talent management
• Performance management
• Root cause analysis