Senior Manager - Complaints & Customer Recovery

About the role

Drive Complaint Management and Customer recovery to ensure timely and effective resolution of Customer concerns. Strengthen processes, governance and systems, with a focus on root-cause analysis, preventive actions and continuous improvement to enhance Customer experience. Senior Manager QUALIFICATION & EXPERIENCE: B.E./B.TECH (MBA (Preferred)) EXPERIENCE: 5 - 8 years of experience in Customer Experience, Complaint Management or Customer service.

What you'll do

• Own the end-to -end resolution of Senior Management Complaints, coordinating with the respective business functions to ensure timely resolution and closure

What you need

• 5–8 yrs of experience
• CRM
• Escalation handling
• Root cause analysis
• Sales
• MIS reporting
• MBA or B.Tech or B.E.

Good to have

• Customer service