Senior Manager-CRM (Customer Relationship Management)

About the role

Senior Manager-CRM (Customer Relationship Management) at Aarna HR Solutions. Responsible for creation and implementation of CRM process and structure.

What you'll do

• Responsible for creation and implementation of CRM process and structure
• Ensuring delightful customer experience from the prospect to the handover stage for the customer
• Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards
• Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix
• Providing overview of various MIS and feedback for management review

What you need

• 12–15 yrs of experience
• CRM
• Escalation handling
• MS Office
• MIS reporting
• SAP
• KYC
• MBA