Senior Manager - Customer Centricity

About the role

We are seeking a highly skilled and experienced Senior Manager to lead our customer centricity initiatives. The ideal candidate will have a strong background in developing and implementing strategies to enhance customer satisfaction and loyalty. As the Senior Manager, you will be responsible for driving a customer-centric culture throughout the organization, ensuring that all departments are aligned in delivering exceptional service to our customers.

What you'll do

• Develop and implement customer-centric strategies to improve overall customer experience
• Collaborate with cross-functional teams to ensure alignment in delivering exceptional service
• Analyze customer feedback and data to identify areas for improvement
• Lead and mentor a team of customer service professionals
• Monitor and report on key performance indicators related to customer satisfaction

What you need

• 6–8 yrs of experience
• Customer service
• Problem solving
• BBA