Senior Manager - Customer Service - IBP & Excellence Lead

Diageo Business Services·Bengaluru

Pay not statedSenior levelFull-time

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About the role

Supply Chain Transformation Projects Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service. Digital Planning & Technology Enablement Support the implementation, enhancement, and optimization of Supply Chain Planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, or similar tools.

What you'll do

Identify business pain points and translate them into scalable technology and automation solutions
Drive multiple cross-functional initiatives simultaneously, ensuring delivery within scope, timelines, and expected business outcomes
Develop business cases, implementation roadmaps, and value realization plans for transformation initiatives
Collaborate with business users to improve planning processes, system capabilities, and user adoption
Recommend and implement digital solutions that enhance planning accuracy, operational efficiency, and customer service