Senior Manager:Customer Service Management AFL

About the role

Call Centre Management - Inbound, Outbound and Email Process Process Improvements/Root Cause Analysis/Cross Functional Coordination Managing internal and external audits/customer grievance management Identify process gaps from the complaints received and prepare a process

What you'll do

• Call Centre Management - Inbound, Outbound and Email Process
• Process Improvements/Root Cause Analysis/Cross Functional Coordination
• Managing internal and external audits/customer grievance management
• Identify process gaps from the complaints received and prepare a process

What you need

• 8–12 yrs of experience
• Customer service
• Performance management
• MIS reporting
• Root cause analysis
• Any graduate