Senior Manager – Customer Success (SA&I)

About the role

NIQ CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. Customer Success is NIQ's key department which is instrumental for the company’s success. So where do you fit here? A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues.

What you'll do

• Quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more
• Be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals
• Be leading a team of research analysts and be responsible for their development and coaching
• Lead a team of analysts to deliver consistent and high-quality actionable insight
• Build and maintain strong relationships with senior client stakeholders

What you need

• 5–7 yrs of experience
• Customer success
• Sales
• PowerPoint
• Problem solving
• Any graduate